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Ticket Support — AI-Powered Technical Support
Raise support tickets from any page in the app. AI captures context automatically, classifies the request and resolves overnight with difficulty, cost and tracking metrics.
Automatic context capture
When a ticket is opened, the system automatically records the URL, console state, browser logs, and functional page context. The support team receives the case with all the context needed to diagnose without extra questions.
AI-powered overnight resolution
The AI classifies each ticket, estimates its technical difficulty and cost, and proposes a documented solution overnight. The full cycle — from opening to closing — is traced with metrics and history.
How Ticket Support works
1. Ticket creation
The user clicks the support button from any page. The system captures URL, console state, logs, and functional context automatically.
2. AI classification
The AI identifies whether it is a bug, improvement, question, incident, or change request, assigns priority and technical difficulty estimate.
3. Overnight resolution
Overnight, the AI analyzes the ticket with all available context and generates a documented solution proposal.
4. Tracking & closure
The client follows the status in real time: open → in review → in testing → resolved. History is traced with cost and time metrics.
Module operational capabilities
Automatically enriched context
Page URL, console state, browser logs, and functional context captured with zero effort from the user.
Intelligent classification
AI determines the request type (bug, improvement, question, incident, change) with estimated priority and difficulty.
Tracking panel
Client-facing view with real-time status. Internal team view with notes, comments, and feasibility statuses.
Secure multi-organization
Tickets isolated per client with full traceability. Each organization sees only its own cases.
Key module metrics
Key Features
Ticket Support FAQ
What information does the ticket capture automatically? +
It captures the current page URL, browser console state, error logs, and the functional context in which the issue originated.
How does the AI overnight resolution work? +
The AI analyzes the ticket with all its context overnight, classifies the request, estimates difficulty and cost, and generates a documented solution proposal for the technical team to review the next day.
Can the support bot create tickets from the chat? +
Yes. The app's native support bot can open tickets directly from the chat conversation, including the user's session context.
Elevate your organization's technical support
Deploy Ticket Support to transform every request into a traceable case, classified and resolved with artificial intelligence.