Metrics, QA & Audit

Measure the performance of your AI assistants, response quality and user satisfaction. Generate automatic reports and detect improvement opportunities before they become problems.

• ✓ Real-time dashboard with support and resolution KPIs
• ✓ Automatic bot response quality evaluation (QA)
• ✓ Exportable reports by period, channel and organization
• ✓ Detection of unanswered question patterns
• ✓ Configurable alerts by satisfaction threshold or volume